If you run an appointments-based business, there's a better way to handle bookings than doing everything manually and hoping you don't book two different people for the very same slot. Which is what happens sooner or later, for the simple fact that you (and your employees) are only human, and mistakes like these can't be avoided at the end of a particularly tricky day. But good luck trying to explain that to an angry customer who's traveled for the best part of an hour just to get to your venue.
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